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By treating everyone equally "nicely" regardless of their contributions,
you'll simply ensure that the only people you'll wind up angering are the
most creative and productive people in the organization.
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Real leaders make themselves accessible and available.
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Experts often possess more data than judgment. Real leaders are vigilant -
and combative - in the face of these trends.
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Don't be afraid to challenge the pros, even in their own backyard. If you
have a yes-man working for you, one of you is redundant.
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Never neglect details. When everyone's mind is dulled or distracted the
leader must be doubly vigilant. The job of the leader is not to be the chief
organizer, but the chief disorganizer.
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You don't know what you can get away with until you try. Good leaders don't
wait for official blessing to try out. If you ask enough people for
permission, you inevitably come up against someone who believes his job is
to say "no". So, the moral is, don't ask.
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Keep looking below surface appearances. Don't shrink from doing so just
because you might not like what you find.
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Only by attracting the best people will you accomplish great deeds.
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Organization charts and fancy titles count for next to nothing. In well-run
organizations, titles are also pretty meaningless. But titles mean little in
terms of real power, which is the capacity to influence and inspire.
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The most important question in performance evaluation becomes not "How well
did you perform your job since the last time we met?" but "How much did you
change it?"
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Leaders honor their core values, but they are flexible in how they execute
them.
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Perpetual optimism is a force of multiplier. Leaders who whine and blame
engender those same behaviors among their colleagues.
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You can train a bright, willing novice in the fundamentals of your business
fairly readily, but it's a lot harder to train someone to have integrity,
judgment, energy, balance and the drive to get things done. Good leaders
stack the deck in their favor right in the recruitment phase.
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Great leaders are almost always great simplifiers, who can cut through
argument, debate and doubt, to offer a solution everybody can understand.
The result? Clarity of purpose, credibility of leadership, and integrity of
organization.
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Once the information is in the 40 to 70 range, go with your gut. Don't wait
until you have enough facts to be 100% sure, because by then it is almost
always too late.
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Shift the power and the financial accountability to the folks who are
bringing in the beans, not the ones who are counting or analyzing them.
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Surround yourself with people who take their work seriously, but not
themselves, those who work hard and play hard.
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Command is lonely. You can encourage participate management and bottom-up
employee involvement but ultimately, the essence of leadership is the
willingness to make the tough, unambiguous choices that will have an impact
of the fate of the organization.