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Effective Business Communication |
"The meaning of your communication is the response you get"
-an NLP Presupposition
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To communicate effectively, don't try to say all you know - say only what your audience needs to know. Sort out relevant data from a huge amount of available input and convey only what helps your audience take productive action. Turn data into information that has clear meaning and relevance to your audience. Feedback: Finding the Difference that Makes the Difference If two situations or processes seem very similar but have different outcomes, it is important to look for any differences between them, and then to find out which of those differences is the key to the different outcome. "Often the difference that makes the difference can be quite small and easily overlooked, especially if it's part of our every-day life. When you know what makes the difference, you know what's going on and how to change things if you chose, both in your professional life and personally".3...More Asking Effective Questions How you ask questions is very important in establishing a basis for effective communication. Effective questions open the door to knowledge and understanding. The art of questioning lies in knowing which questions to ask when. The "Five Ws" - what, why, who, when and how - are very powerful words. Use them constantly to seek, either from yourself or from others, the answers needed to manage effectively...More
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Bibliography:
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"Super Communication - the NLP Way", Russel Webster, 2000
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"Essential Manager's Manual", Robert Heller & Tim Hindle, 1998
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"The NLP Coach", Ian McDermott and Wendy Jago, 2001
