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Success Secrets:

Continuous Learning

Feedback

How To Use It Constructively: The Art, Science, and Practice

by Vadim Kotelnikov, Founder, 1000ventures.com

"Feedback is the breakfast of champions"

 

Three Types of Feedback3

  • Positive: applies to situations where a person did a good job; may consist of a simple praise, but even more powerfully reinforcing if you specifically highlight why or how that person did a good job

  • Constructive: highlights how a person could do better next time; needs to be delivered sensitively. Use the Action-Impact-Desired Outcome (AID) model; focus on observable facts, not assumed traits.

  • Negative: describes a perceived negative  behavior, without proposing a resolution - is essentially destructive and is only used, usually by accident, to terminate relationships

Two Kinds of Feedback by Origin

  • External feedback

  • Internal feedback

NLP Technology of Achievement:

There is No Failure - Only Feedback

How do you react when, in your opinion, things go wrong? Do you:

  • persist in doing the same thing over and over until, if ever, you get it right? or

  • think it over and decide what you can do differently for a better result next time?

Don't wait for others to change - start change with yourself. If what you're doing isn't working, do something different. Learning from feedback means that you are more likely to be flexible rather than rigid in your dealings with yourself and others.

Feedback is more likely to be acted on when:7

  • Strong relationship of trust and goodwill exists between you and the receiver.

  • It is given with passion, as from one loving friend to another - someone who cares a lot about you and the organization in which you work.

  • It is asked for by the recipient or offered and only given if the other assents.

  • The timing  is right. As immediate as possible but when the other feels receptive.

  • The balance is right, i.e. much more appreciation is given than criticism.

  • The form is right, i.e. it is phrased in a non-evaluative way - concise, accurate and descriptive.

NLP Technology of Achievement:

How You Can Make Good Use of Feedback1

  • Take notice of feedback in all its forms - put all feedback in a curiosity frame: ask yourself how you can use it to avoid failures, or to repeat successes

  • If what you are doing isn't working, be inventive - do something different

  • If what you are doing is working, find out the ingredients and sequences, then repeat them to get more of it

  • Pay attention to detail - as yourself how do you do that? what methods to do you apply unconsciously? The more exactly you find out how something it done, the more you have the ingredients and the processes you need to repeat the success and avoid failure.

  • Model yourself and others - the more small steps you break the process down into, the more chance you have of building it when you want to do it.

Related Chapters of the Business e-Coach:

Bad Feedback vs. Good Feedback: Helpful Hints

People Skills

Knowing Yourself and Others

Coaching

Continuous Learning

Feedback Defined

Feedback is the process of presenting to individuals your observations and understanding of what they have done, how they did it and what they achieved.6

Finding the Difference that Makes the Difference

If two situations or processes seem very similar but have different outcomes, it is important to look for any differences between them, and then to find out which of those differences is the key to the different outcome. "Often the difference that makes the difference can be quite small and easily overlooked, especially if it's part of our every-day life. When you know what makes the difference, you know what's going on and how to change things if you chose, both in your professional life and personally".1

Contrastive Analysis

Contrastive analysis is the tool that helps you to find out what differences make the difference and, thus, tells you where you need to take action. In contrastive analysis, you are contrasting similarities and differences between one situation and another to find the difference that is significant.

Three Guiding Principles for Constructing Your Success

Being creatures of pattern and habit, we unknowingly achieve success and construct our failures. Taken together, the three NLP guiding principles -

  1. failure is not an accident

  2. feedback is the foundation of success; and

  3. success has a structure

- can help you change old habits of thinking and your success hit rate. Once you have taken these three guiding principles on board, you will have at hand a valuable source of information - an effective prescription for exactly the progress you desire. "These three principles make it possible to turn what we used to think of as setbacks into success, get the feedback we need in order to know what to do next, and figure out the key factors we need to get right if we are to succeed".1

Body Language - Your Emotional Feedback

"Body language accounts for more than half of what other people respond to and make assumptions about when they connecting with you. And more often than not, you're not consciously thinking about it. By becoming conscious, you're 50 ahead of the game."5

Case in Point: Dell Computer Corporation

Dell start their innovation process with asking their customers, "What would you really want this thing to do? Is there a different way to accomplish that?" Then they meet with their suppliers and ask, "Can we do this in a different way?" Then they try to come up with a totally different approach that exceeds the original objectives.

To continually bring information from the outside world into Dell, with an eye toward staying as competitive as they can, Chairman and CEO of the Dell Computer Corporation uses a variety of innovative approaches. He says, "I also enjoy roaming around outside the company to see what people think of us. On the Web, nobody knows I'm a CEO. I'll hang out in chatrooms where actual users commonly chat about Dell and our competitors. I listen to their conversations as they discuss their purchases and their likes and dislikes. It's a tremendous learning opportunity."1...More

 

Bibliography:

  1. "The NLP Coach", Ian McDermott and Wendy Jago, 2001

  2. "Neuro-Linguistic Programming In A Week", Mo Shapiro, 1998

  3. "The Tao of Coaching", Max Landsberg, 1997

  4. "Direct from Dell", Michael Dell with Catherine Fredman, 1999

  5. "How To Connect in Business in 90 Seconds or Less", Nicholas Boothman, 2002

  6. "How To Be Better at Delegation and Coaching", Tony Atherton, 2000

  7. "Making a Difference", Bruce Nixon, 2001

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