Capability Defined
Capability represents the identity of your firm as perceived
by both your employees and your customers. It is you ability to perform better than competitors
using a distinctive and difficult to replicate set of business attributes.
Capability is a capacity for a set of resources to integratively perform a stretch
task of an activity.
Capabilities - the
Basis of Your Competitive Advantage
Through continued use, capabilities become stronger and
more difficult for competitors to understand and imitate. As a source
of competitive advantage, a capability "should be neither so simple
that it is highly imitable, nor so complex that it defies internal
steering and control."4
Capabilities grow through use, and how fast they grow is critical to
your success.
According to the new
resource-based view of the
company, sustainable competitive advantage is achieved by continuously
developing existing and creating new resources and capabilities in
response to rapidly changing market conditions. Among these resources
and capabilities, in the new
economy,
knowledge represents the most important value-creating asset.
Distinctive and Reproducible Capabilities
The opportunity for your company to sustain your
competitive advantage is determined by your capabilities of two kinds
- distinctive capabilities and reproducible capabilities - and their
unique combination you create to achieve synergy. Your distinctive
capabilities - the characteristics of your company which cannot be
replicated by competitors, or can only be replicated with great
difficulty - are the basis of your sustainable competitive advantage.
Distinctive capabilities can be of many kinds:
patents, exclusive
licenses, strong brands,
effective leadership,
teamwork,
or tacit knowledge.
Reproducible
capabilities are those that can be bought or created by your
competitors and thus by themselves cannot be a source of competitive
advantage. Many technical, financial and marketing capabilities are of
this kind. Your distinctive capabilities need to be supported by an
appropriate set of complementary reproducible capabilities to enable
your company to sell its distinctive capabilities in the market it
operates.
Building Capability
through Leadership Attributes
Leaders are responsible for building organizational
capability. You need the ability to translate organizational direction into
roadmaps,
vision into action, and purpose into process. To do so, you must
demonstrate at least five abilities7:
-
To build your organizational infrastructure
-
To leverage diversity
-
To deploy
teams
-
To
design human resource systems
-
To make
change happen...More
Trust as a Distinctive
Capability
Trust-based working relationships are an important source of
your sustainable competitive advantage because
trust is valuable, rare, imperfectly imitable, and often
nonsubstitutable...More
MegaChange - a New
Capability-based Approach to Organizational Tranformation
MegaChange3
is a total systemwide cultural transformation of your organization. It means
designing and transforming organizations based on assumptions of human
capability rather than limitations.
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