Details on Applying the Skill / Will Matrix

1. Direct

   1. Build the will

      • Develop a vision of future performance

      • Identify motivations

      • Provide clear briefing

   2. Build the skill

      • Structure tasks for 'quick wins'

      • Provide ongoing directions, train, and coach

   3. Sustain the will

      • Provide frequent feedback

      • Nurture and praise

   4. Supervise closely with tight control and clear rules/deadlines

2. Guide

   1. Provide initial guidance

      • Explain and answer questions

      • Train and coach

   2. Create a risk-free environment: there is no failure only feedback

   3. Relax control as progress is shown

3. Excite

   1. Identify reason for low will

   2. Identify motivators and motivate

   3. Monitor, measure performance, and feed back

4. Delegate

   1. Empower - provide freedom to do the job

      • Set objectives, not method - tell what to do, not how to do

      • Don't ignore achievements - praise

   2. Encourage coachee to take responsibility

      • Ask for opinion, invite suggestions

      • Involve in decision-making

   3. Take appropriate risk - give more stretching tasks

Related Chapters of the Business e-Coach:

Coaching Spectrum: The Ask/Tell Repertoire

Situational Leadership