Art, Science, and Practice of
Influencing People |
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The Art -
asking the right
questions about people
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The Science - answering these
questions, analyzing the answers, and evaluating their results
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The Practice - implementing the
solutions
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Getting the Best Long-Term Results |
To influence people and achieve
behavioral
change,
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The Art of Influence in the Ancient
Greek Philosophy |
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Ethos - concerns your credibility,
your emotional bank account
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Pathos - deals with emotions and
motivation (the
right brain)
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Logos - deals with the logical
reasoning process (the
left brain)
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Influence - the Key to
Success
"Every hour of every day,
at every level in every organization, influential people succeed and
non-influential people don't."3
Understanding and Fulfilling
Needs of Others
One of the golden rules of the therapy profession is that
everyone needs at least one person with whom they can openly and unashamedly
discuss every little detail - happenings, desires, fears - of their life,
whether it is from the past, present, or future. There are other
psychological needs - to be accepted unconditionally, appreciated,
recognized, respected, desired, valued, approved of, or complimented - that
affect the way we communicate with each other. Listen carefully, ask
questions to show that you are genuinely interested and you'll be amazed at
the spin-offs from becoming a
good question asker and a good listener.
Rapport - the Key to Influence
Rapport is the key to influence. Rapport and
influence start with acceptance of the other person's point of view, their
state and their style of communication. To influence you have to be able to
appreciate and understand the other person's standpoint. And these work both
ways: I cannot influence you without being open to influence myself...More
Influencing through Effective Listening
"You cannot establish trust if you cannot
listen. A conversation is a
relationship. Both speaker and listener play a part, each
influencing the other. Instead of
being a passive recipient, the listener has as much to do in shaping the
conversation as the speaker"9...More
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