Emotional Intelligence Domains and Associated
Competencies
Five Basic Emotional and Social
Competencies2 |
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Self-awareness: Knowing what you
are feeling in the moment, and using those preferences to guide your
decision
making; having a realistic assessment of your own abilities
and a well-grounded sense of self-confidence.
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Self-regulation: Handling your
emotions so that they facilitate rather than interfere with the task
at hand; being conscientious and delaying gratification to pursue
goals; recovering well from emotional distress.
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Self-motivation: Using your
deepest preferences to move and guide you towards
your goals,
to help you take initiative and strive to improve, and to persevere in
the face of setbacks and frustrations.
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Empathy: Sensing that people are
feeling, being able to take their perspective, and cultivating
rapport
and attunement with a broad diversity of people.
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Social Skills: Handling emotions
in
relationships well and accurately reading social situations
and networks; interacting smoothly; using these skills to persuade and
lead,
negotiate
and settle disputes, for cooperation and
teamwork.
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The Business of Building
Relationships
As a business professional, you should ask yourself: "What
business am I in?". The answer is quite simple: if your business has
anything to do with people - and ALL businesses do - you are in the business
of building relationships. "Some
people think that if they sell things, they are in the business of selling.
They aren't. They are in the business of building relationships - because
that's how you sell things. Those in management are also in the business of
building relationships, because that's how you get things done."1...More
Effective Listening
When asked what they consider the single most important
factor for business success, many business leaders come up with
listening. Your cannot
establish trust and build
relationships if you cannot listen. "In selling, there is probably no grater
asset", says Mark McCormack, the author of What They Don't Teach You at
Harvard Business School.
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