Emotional Intelligence Domains and Associated Competencies

Personal Competence²

- How You Manage Yourself

Self-Awareness

• Emotional self-awareness: Reading your own emotions and recognizing their impact; using 'gut sense' to guide decisions

• Accurate self-assessment: Knowing your strengths and weaknesses

• Self-confidence: A sound sense of your self-worth and capabilities

Self-Management

• Emotional self-control: Keeping disruptive emotions and impulses under control

• Transparency: Displaying honesty and integrity; trustworthiness

• Adaptability: Flexibility in adapting to changing situations or overcoming obstacles

• Achievement: The drive to improve performance to meet inner standards of excellence

• Initiative: Readiness to act and seize opportunities

• Optimism: Seeing the upside in events

Emotional Intelligence Domains and Associated Competencies

Social Competence²

- How You Manage Relationships

Social Awareness

• Empathy: Sensing other's emotions, understanding their perspective and taking active interest in their concerns

• Organizational awareness: Reading the currents, decision networks, and politics at the organizational level

• Service: Recognizing and meeting follower, client, or customer needs

Relationship Management

• Inspirational leadership: Guiding and motivating with a compelling vision

• Influence: Wielding a range of tactics for persuasion

• Developing others: Bolstering others' abilities through coaching, feedback and guidance

• Change catalyst: Initiating, managing, and leading in a new direction

• Conflict management: resolving disagreements

• Building bonds: Cultivating and maintaining a web of relationships

• Teamwork and collaboration: Cooperation and team building

Related Chapters of the Business e-Coach:

Knowing Yourself and Others

Achievement Management

Business Skills

Leadership Attributes