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Managerial Leadership:

GE Case Study

Evaluation Forms

The GE Leadership Effectiveness Survey (LES)

Source: CEO Magazine, July-August 1993. Reprinted courtesy of General Electric

 

Characteristic

Performance Criteria

Ranking Scale: Significant Development Needed  1  2  3  4  5  Outstanding Strength

Vision

  • Has developed and communicated a clear, simple, customer-focused Vision / direction for the organization

  • Forward-thinking, stretches horizons, challenges imaginations

  • Inspires and energizes others to commit to Vision. Captures minds. Leads by example.

  • As appropriate, updates Vision to reflect constant and accelerating change impacting the business.

Customer / Quality Focus

  • Listens to customer and assigns the highest priority to customer satisfaction, including internal customers.

  • Inspires and demonstrates a passion for excellence in every aspect of work.

  • Strives to fulfill commitment to Quality in total product / service offering.

  • Lives Customer Service and creates service mind-set throughout organization.

Integrity

  • Maintains unequivocal commitment to honesty / truth in every facet of behavior.

  • Follows through on commitments; assumes responsibility for own mistakes.

  • Practices absolute conformance with company policies embodying GEI&PS commitment to ethical conduct.

  • Actions and behaviors are consistent with words. Absolutely trusted by others.

Accountability / Commitment

  • Sets and meets aggressive commitments to achieve business objectives.

  • Demonstrates courage / self-confidence to stand up for the beliefs, ideas, co-workers.

  • Fair and compassionate yet willing to make difficult decisions.

  • Demonstrates uncompromising responsibility for preventing harm to the environment

Communication / Influence

Shared Ownership / Boundaryless

  • Self-confidence to share information across traditional boundaries and be open to new ideas.

  • Encourages / promotes shared ownership for Team Vision and goals.

  • Trusts others; encourages risk taking and boundaryless behavior.

  • Champions Work-Out as a vehicle for everyone to be heard. Open to ideas from anywhere.

Team Builder / Empowerment

Knowledge / Expertise / Intellect

  • Possesses and readily shares functional / technical knowledge and expertise. Constant interest in learning.

  • Demonstrates broad business knowledge / perspective with cross-functional / multicultural awareness.

  • Makes good decisions with limited data. Applies intellect to the fullest.

  • Quickly sorts relevant from irrelevant information, grasp essentials of complex issues and initiates action.

Initiative / Speed

Global Mind-set

  • Demonstrates global awareness / sensitivity and is comfortable building diverse / global teams.

  • Values and promotes full utilization of global and work force diversity.

  • Considers the global consequences of every decision. Proactively seeks global knowledge.

  • Treats everyone with dignity, trust, and respect.

 

Автор - Вадим Котельников. © Tен3 Восток-Запад  | Copyright | Glossary | Links | Site Map |

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